Return Policy

At Zul Luz, we want you to feel confident when shopping with us. Please review our return policy carefully before placing your order.

Return Window

Eligible items may be returned within 30 days of the delivery date.

To be eligible for a return, items must be:

• Unused

• Unwashed

• In their original condition

• With original tags and packaging

Return Eligibility by Product

Product	Return Accepted?	Timeframe
Pajamas	Yes	30 days
Bras	Yes	30 days
Backpacks	Yes	30 days
Botanical Wax Tablets	Yes, if unused	15 days
Panties	No, except in cases of manufacturing defect or incorrect item received	—
Final Sale Items	No	—
Personalized Items	No	—

Return Shipping Cost

Customers are responsible for all return shipping costs.

Original shipping fees are non-refundable.

We recommend using a trackable shipping service, as Zul Luz is not responsible for lost return packages.

Store Credit Only

Zul Luz does not offer cash refunds or refunds to the original payment method.

Approved returns will be issued as store credit only, which can be used to make a new purchase on our website.

Store credit must be used at www.zulluz.shop.

Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery at inf@zulluz.shop.

Please include:

• Your order number

• Photos of the item

• Photos of the packaging

• A brief description of the issue

How to Start a Return

To request a return, please email us at inf@zulluz.shop with your order number and reason for return.

Returns must be approved before being shipped back. Items sent back without prior approval may not be accepted.

Contact

For return questions, please contact us:

Zul Luz LLC
Email: inf@zulluz.shop
Location: United States