Refund policy

Aquí tienes la versión en inglés, optimizada para un sitio web profesional. He unificado los plazos y condiciones para que sea coherente y fácil de leer para tus clientes internacionales:

Return Policy

At Zul Luz, our priority is to ensure you have the best shopping experience. If you are not completely satisfied with your purchase, we offer return options under the following conditions:

1. Eligible Products for Return

We accept returns for pajamas and garments that are not classified as underwear.
Items must be unused, in their original packaging, and with all tags intact.
Hygiene Exception: For health and safety reasons, we do not accept returns or exchanges on underwear, unless the product has a manufacturing defect.
Final Sale: We do not accept returns on sale items, clearance products, or personalized items.

2. Return Period

Returns must be requested within 14 days of delivery or receipt of the order.

3. Return Process

Contact Us: To initiate a return, please email us at Inf@zulluz.shop with your order number and the reason for the return.
Shipping: The product must be sent to our address along with the original purchase receipt.
Shipping Costs: Return shipping costs are the responsibility of the customer, unless the item is defective or there was an error in the original shipment.

4. Refunds and Exchanges

Once we receive and inspect the item, we will process your refund or exchange within 5 to 10 business days.
Refunds will be issued to the original payment method used for the purchase.
For exchanges due to our error or a defective product, the replacement will be shipped at no additional cost.